Returns

You have 30 days from the delivery date to return anything you bought from us.

Unopened

Unopened, in original condition, within 30 days — full refund to your original payment method. No explanation needed.

Opened

You cannot tell whether a supplement agrees with you without taking it, so we do not treat an opened bottle as a dead end. If you have opened it and it is not working for you, contact us within 30 days and we will sort out a refund or a swap for something that fits better. We ask that it be a genuine try, not a finished tub.

Return shipping

If we sent the wrong item, or it arrived damaged or defective, we cover return shipping and replace it at no cost to you. If you are returning because you changed your mind, return shipping is on you.

How to start one

Contact us with your order number and what you are returning.
We will reply with the return address and instructions within one business day.
Ship it back and send us the tracking number.

Please do not send anything back before contacting us — unannounced returns are hard to match to an order and slow your refund down.

Refund timing

Once your return arrives and we have checked it, the refund goes out within 5 business days. Your bank then takes its own 3–10 days to post it. That second part is out of our hands.

What we cannot take back

Anything past 30 days from delivery, anything showing tampering, and anything not bought directly from viarawellness.com. If you bought from a reseller, their return policy applies, not ours.